CALIFORNIA & TEXAS SALES TAX

California & Texas customers will automatically be charged sales tax for all purchases. If it is determined that NuSign has a California or Texas Resale Permit form on file for that customer, then their sales tax will be automatically refunded. Customers without a California or Texas Resale Permit form on file must submit the form to NuSign before their sales tax can be reimbursed.

PAYMENT METHODS

We accept Visa, MasterCard, American Express, and Discover credit cards. On credit card charges, the shipping and billing address must be the same.

Unless otherwise stated, all prices are in US Dollar ($) currency. Prices do not include shipping or taxes, if applicable.

Worldwide Express customers will need to wire transfer funds to directly to the NuSign bank account prior to shipment. Please call for details.

We also offer a business leasing option through a third party. Leasing payment plans are designed to meet your monthly budget and free up capital for other important ventures. Lease rates shown on this website are only estimates and are based on a 60-month term and on approved credit. Rates are subject to change without notice and do not include any applicable taxes, fees, or shipping charges. Please call for details.

SHIPPING

Standard shipping for most orders is UPS, unless otherwise requested or required. Shipping and handling rates are based on order weight and UPS zones. NuSign Supply is not responsible for UPS, FedEx or other carrier errors. You must inspect merchandise upon receipt and report all damage claims to the delivering carrier.

Orders will be processed within one business day of receipt. Shipping times depend on where the order is being shipped to and the method of shipment selected.

RETURN POLICY

NO REFUNDS OR CANCELLATIONS are allowed for orders placed online.

If we have made a mistake or an item is defective and you wish to return it, call 1-877-6NU-SIGN and ask for customer service. We will gladly repair or replace the item at our discretion within 30 days upon receipt of returned merchandise. You must have an RMA number (return material authorization number) before sending any item back to us. RMA's are valid for 10 days from issuance. Items received with an expired RMA number will be refused. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.

Please Note: If you need to return a product for replacement, and cannot wait until we have had the opportunity to receive and inspect the item to be replaced, and the product is valued at over $200.00, the following policy will apply:

A Return or Replacement of Merchandise Credit Card Authorization Form must be completed and returned to the Customer Support Department. It can be emailed, faxed, or parcel posted - but bear in mind that we cannot release merchandise without a charge before the completed form is in our possession.

If our instructions are followed correctly, and the product is returned to us promptly, there will be no actual charge placed on your credit card.

Returns that are not due to our error will be subject to the following restocking fees:

• 25% on items returned for exchange or credit
• 30% on items returned for credit if:
  • They are not in their original packaging box.
  • Their original packing boxes have been defaced or written on.
  • All accessories and packaging materials are not returned.
• 60% on items damaged, but repairable.

No credit will be issued for any item damaged beyond repair.

"Consumable" items such as ink and software cannot be returned once the packaging has been opened.

Printers, cutters, and laminators, non-stock, and all special order items (including vinyl) are non-refundable and non-returnable.

All returns must be shipped back in original packaging and in "like new" condition with all accessories. Items for return must be shipped to NuSign Supply, insured for full value against loss or damage, using UPS, FEDEX, or other traceable carrier. We cannot accept COD shipments.

Original shipping and handling fees, as well as return shipping charges are non-refundable.

You must inform us about defects, shortages, and exceptions within 5 days from receipt or order is considered complete. There are no returns after 30 days.

You must follow the detailed RMA instructions below:

1. Shipping Label: Within 10 days of obtaining your RMA number, complete the RMA shipping label and provide RMA number, customer name, company name and account number. Fold the shipping label and tape securely on box. ALL PACKAGES WITHOUT AN RMA NUMBER WILL BE REFUSED.

Click here to print the shipping label.

2. Packing Materials: Please include all packing materials (Styrofoam, bubble wrap, foam end pieces, etc)

3. Packaging the Return: All items must be returned in Original Manufacturer's Box. If you do not have the Original Manufacturer's Box, you can purchase a box to be shipped to you for return of merchandise. Both the box and shipping are non-refundable. Should you attempt to return the merchandise by any other means, you will be solely responsible for any and all damages and losses.

4. Insure Your Shipment: It is recommended that you insure the returned merchandise for it's full value. NuSign Supply is not responsible for returns that are lost or damaged.

5. All Returns Must be Prepaid: No C.O.D. deliveries will be accepted.

6. Shipping Returns: All returns must be shipped by traceable means such as UPS, FedEx, Airborne, etc... Should you choose to use US Mail, you must insure the returned merchandise and make sure the shipment is traceable. NuSign Supply is not responsible for any item(s) that are not sent back by any method other than requested above.

BACKORDER POLICY

We do our best to maintain adequate inventory of every item in our catalog. If we are temporarily out of stock of an item, it may be shipped at a later date as available. Back ordered items will not be charged to your credit card until they are shipped.

REPRESENTATIVES AND SERVICE TECHNICIANS

We are proud of our equipment and supply consultants and service technicians. We stay up-to-date on the latest sign-making technologies in order to make your business a success.

PRIVACY POLICY

As our customer, your privacy is important to us. We will never share your personally identifiable information without your prior consent. We gather certain types of information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Our Privacy Policy describes the types of information we gather and how we use them.

Information That We Collect:
nusignsupply.com collects two types of information from customers which are stored in a secure database: voluntary information (such as name, e-mail address, billing and shipping addresses, phone, and credit card information) and automatic information (such as number of visits and browser used).

Voluntary Information:
Voluntary information is personally identifiable information that our customers provide when registering with nusignsupply.com. It makes it possible for them to purchase items and receive electronic newsletters from NuSign Supply. We also maintain a record of customer product interests and purchase history from our site in order to better supply products. This information is also necessary for us to process and ship orders, inquire our customers about purchases, and inform them about occasional special offers.

Automatic Information:
Automatic information is non-personally identifiable information that we receive and store whenever you interact with us. As with many other Web sites, we use "cookies" which are small data files stored on your computer. The information we receive when your Web browser accesses nusignsupply.com includes the following:
IP address - to measure our site traffic, diagnose problems with our server and administer over our Web site.
Items in your shopping cart - we will remember what is in your shopping cart until you submit your order.
You can refuse cookies by turning them off on your browser. If you turn off cookies, you will not be able to make a purchase from our site. However, you will still be able to browse our site without any problem.

Note: Prices are subject to change without notice. We are not responsible for errors.

© NuSign Supply, 1365 Darius CT, City of Industry, CA 91745. All rights reserved. The names and logos of actual companies and products mentioned herein may be the trademarks of their respective owners. In no event shall NuSign Supply and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of products, documents, provision of or failure to provide services or information available from the services.